Sales Policy


Sales Policy

We offer large selection of surfboards with wide variety of designs and performance characteristics which may be overwhelming especially for beginner surfers. 
We encourage you to contact our customer service for detail information and custom fitting service before placing an order so we can assist you selecting right board.
Tangnets perform rigorous inspection on each item to ensure its quality at the level of exceeding industrial standard. However, if you believe there is any defect on your item, please contact our customer service via email with providing detailed condition. In case if the condition is acknowledged as initial defect by manufacturers, we will either replace the item or provide complete repair service. To claim initial defectiveness, contact us within three days after receive of you items.
For refund, return and replacement of a surfboard, we do not refund or replace any applied accessories on the board such as deckpad, surf leash, sticker, etc.
Trade-ins are not accepted at Tangnets
The expected delivery date announced on website and at the purchase of the item is only an estimate and subject to change without notice.
Due to the complexity of manufacturing process, boards are often not completed in sequential order as they placed.
You may inquire your board's manufacturing status by contacting our customer service. Order cancellations due to any reasons regarding delivery date will be only completed with charge of cancellation fee.
We will notify you the completion of your board once we receive the product from manufacturers and upon completion of our quality inspection.
Please reply to the notification within 30 days, or otherwise the order will be automatically cancelled with charge of cancellation fee.



TERMS OF SERVICE

ご利用規約

SurfTangents(以下「弊社」といいます)は、「弊社のインターネットサイト http://surftangents.com」を通じて、各種サービス(以下「本サービス」といいます)を提供します。弊社の利用者(以下「ユーザー」といいます)は、本規約の内容すべてにご同意の上、本規約を遵守して弊社をご利用ください。

第1条 利用規約の範囲
ユーザーの皆様は、弊社の利用に関して適用される、以下の利用規約を承認するものとします。この利用規約の他、弊社からリンクされた他サイト、利用する個別サービスの利用規約(本利用規約では網羅できない、個別サービス特有の規約)が存在する場合は、その利用規約に従ってください。

第2条 禁止行為
弊社を有益にご利用いただくため、以下の行為が禁止されています。
禁止行為を行った場合は、道義的責任を負うにとどまらず、刑法・不正アクセス禁止法・商標法・著作権法及び民商法等の関連法規に抵触し、刑事責任および民事的な損害賠償責任を負う場合があります。

ユーザー登録の際に虚偽の事項を申請する行為
弊社の円滑な運営を妨げる行為、またはその恐れのある行為
クレジットカードを不正利用して弊社を利用する行為
会員番号およびパスワードの不正使用行為
他のユーザー、第三者もしくは弊社に不利益もしくは損害を与える行為、またはそれらの恐れのある行為
公序良俗もしくは法令に違反する行為、またはそれらの恐れのある行為
その他、弊社が不適当と判断する行為

第3条 弊社の利用停止、ユーザー登録の抹消
以下に該当すると弊社が判断した場合、ユーザーに対しての通知およびユーザーからの承諾なしに、弊社の利用を停止しまたはユーザー登録の抹消およびユーザーが発信した一切の情報について、ユーザーに断りなくこれを削除することができるものとします。

ユーザーが、過去に本規約違反などによりユーザー登録の抹消処分をうけている場合
ユーザーに、弊社の利用に伴って生じた支払債務およびその他の債務の履行遅滞または不履行があった場合
ユーザーが、第2条(禁止事項)に該当する行為を行った場合
ユーザーが、本規約に違反した場合
日本または適用ある外国の法令に違反していると認められた場合
官公庁、公的機関から法令上の根拠に基づき削除しますよう命令を受けた場合
その他、弊社の利用を認めることが不適切であると認められる場合

第4条 ユーザーの皆様からの情報について
弊社は、ユーザーの個人情報を、本利用規約の他、別途弊社ホームページ上で掲載する「個人情報保護方針」およびフォトパス会員規約における個人情報に関する規定に基づき、適切に取り扱うものとします。
弊社は、ユーザーの個人情報を、本サービスの提供以外の目的のために利用しないとともに、第三者に開示、提供しないものとします。 ただし、以下のいずれかにあてはまる場合には、弊社はユーザーが登録した情報、利用履歴、メールの内容などの確認を行い、場合によっては個人情報を含むこれらの情報を第三者に開示することがあります。
・裁判所、警察、その他の司法もしくは行政機関、またはこれらに準ずる者から適法に照会があった場合
・弊社またはそのシステムの維持に問題が生じる場合
・法令または弊社が定める規約に違反し、その他社会通念上問題があると判断された場合
・弊社、他のユーザー、またはその他の第三者の権利、または利益を保護するため必要な場合
・クレジットカード会社より、カード不正利用の調査の為の照会があった場合又は不正利用の疑いがあるとして弊社よりクレジットカード会社に照会をする場合

第5条 商品の購入
弊社での商品購入の申し込みは、弊社が指定する方法に従ってなされるものとします。
弊社とユーザーとの間における商品の売買契約は、弊社が前項の申し込みに対して承諾する旨のメールをユーザー宛に発信した時点で成立するものとします。
弊社を利用した売買契約における商品の配送は、日本国内に限るものとします。
第1項の申し込みの取り消しについては、弊社が別途定めるご利用ガイドなどによるものとします。

第6条 契約の解除
次の各号の一つにあたる事由があるときは、弊社はsurftangents.comにおいて成立した契約を解除することができるものとします。
・ユーザーが本規約に違反した場合
・ユーザー指定のクレジットカード会社からカード与信不履行の旨の連絡があった場合
・ユーザー指定のクレジットカードの不正利用が発覚した場合、または不正利用の疑いがある場合
・ユーザーの支払能力が喪失し、もしくは支払能力または支払意思を疑わせる事情が存すると認められる場合
・品切れなど商品の調達が困難となる事情が生じた場合
・商品の届先不明・指定された受取人の長期不在などにより、商品の迅速な配送が困難となった場合
・分割払い利用時、信販会社での審査の結果、分割払いの契約が不成立となった場合
前項の規定に関らず、弊社の利用に関して不正行為または不適切な行為があった場合、弊社は弊社において成立した契約を取消もしくは解除し、その他適切な措置をとることができるものとします。

第7条 支払い
ユーザーは、商品の購入にあたり商品代金、配送料および消費税(適用される場合)の合計額を支払うものとします。
弊社において購入した商品代金の支払方法は、ユーザー本人名義のクレジットカード(利用可能なクレジットカード会社は弊社が別途指定する弊社が加盟店契約を締結しているクレジットカード会社(以下「契約カード会社」といいます)とします。)による支払い、弊社提携信販会社が提供する分割払い、または代金引換払い(一部地域除く)とします。
クレジットカードによる支払いの場合は、以下の項目に同意したものとします。
・ユーザーがユーザーに対してクレジットカードを発行したクレジットカード会社(以下「発行カード会社」といいます)との間で締結した契約の条件に従うものとします。なお、ユーザーと発行カード会社などの間で生じた紛争は当事者双方で解決するものとし、弊社は当該紛争に関して一切関知せず、また責任を負わないものとします。
・弊社、契約カード会社、および発行カード会社との間で、以下の場合にユーザーの情報を開示する場合があります。
1)第三者によるクレジットカード不正利用を防止する目的で、ユーザーのご注文情報(ご注文の商品、ご利用金額、商品お届け先など)を契約カード会社に開示する場合があります。
2)第三者によるクレジットカード不正利用を防止する目的で、弊社が上記1)で契約カード会社に開示したユーザーのご注文情報を、契約カード会社はカード発行会社に開示する場合があります。カード発行会社はカード会員自身の利用か否かの確認を実施し、その結果を契約カード会社へ回答し、さらに当該回答内容を弊社が契約カード会社より受領する場合があります。
分割払いの場合は、ユーザーが信販会社との間で締結した契約(以下、「信販契約」といいます)の条件に従うものとします。なお、ユーザーと信販会社などの間で生じた紛争は信販契約における当事者間で解決するものとし、当該紛争に関して弊社は一切関知せず、また責任を負わないものとします。

第8条 商品の返品など
商品の返品は、以下の一つに該当します場合を除き、原則としてできないものとします。
・配送中に商品が破損した場合
・当初から商品に重大な瑕疵があった場合
・品違いの場合
・その他弊社が認める場合
商品の返品、瑕疵ある商品の交換ないし交換できない場合の契約の解除は、ユーザーが商品を受領した後、弊社が指定した期間内に返品をした場合に限りできるものとします。
クレジットカードによる支払いの場合は、ユーザーがクレジットカード会社との間で締結した契約の条件に従うものとします。なお、ユーザーとクレジットカード会社などの間で生じた紛争は当事者双方で解決するものとし、弊社は当該紛争に関して一切関知せず、また責任を負わないものとします。
商品の返品は、弊社が別途定める方法に従い行うものとします。
ソフトウェア、ライセンスキー及びコンテンツの購入後の返品は不可とします。

第9条 免責事項
弊社は、ユーザーに対して通知義務を負う場合は、ユーザーがあらかじめ登録しているメールアドレスへ通知を発信することにより、その義務を果たしたものとします。
弊社においてユーザーが購入した商品の配送は、運送業者を利用して行うものとします。また、弊社は、右運送業者に対してユーザーが指定した送付先に商品配送の指示をすることにより、商品の引渡し義務を果たしたものとします。
弊社は、法律上の請求原因如何を問わず、いかなる場合においても弊社の利用および弊社において売買される商品に関する損害、損失、不利益などに関して本規約に定める以外の責任を負わないものとします。
弊社は、ユーザーが弊社を利用できなかったことに起因する一切の損害についていかなる責任も負わないものとします。
弊社は、ユーザーが申請した登録内容に従い事務を処理することにより免責されるものとします。
ユーザーが、弊社を利用することにより、他のユーザーまたは第三者に対して損害などを与えた場合には、当該ユーザーが責任を負うものとし、弊社は一切の責任を負わないものとします。
弊社は、ユーザーのパスワードの変更またはユーザーからのパスワード照会への回答などを行う場合、弊社が指定した方法により本人確認を行うことにより免責されるものとします。
ユーザーが弊社を利用するために必要なコンピュータ機器及び通信機器などの費用およびその設置、管理に関する費用、また本サービスを利用するために要した通信料金、LANなどの利用料および申請料金などは、ユーザーが負担するものとします。
ユーザーが、弊社の利用に用いるブラウザは、弊社が指定するものに限られます。右指定以外のブラウザを使用したことにより何らかの問題が生じた場合、弊社は一切の責任を負わず、また質問に対する回答の義務を一切負わないものとします。
弊社は、弊社のサービスをいつでも任意の理由で中断することができます。弊社は、弊社の利用、または利用ができないことによって引き起こされた直接的または間接的な損失、損害について、一切責任を負いません。
弊社の利用に際して行うクレジットカード番号の送信行為などに伴う、クレジットカード番号などの漏洩および第三者による不正取得などから生じる不利益ないし危険は、ユーザーが負うものとします。

第10条 皆様の同意、法的手続き

ユーザーの皆様は、弊社を利用することにより、この利用規約すべての記載内容について、同意されたものとみなされます。またこの利用規約は弊社の判断で任意に変更されます。将来引き続きご利用になる場合は、その時点での内容に同意されているとみなされます。
弊社の利用に関して、本規約により解決できない問題が生じた場合には、まず、弊社とユーザー双方が誠意をもって話し合い、これを解決するものとします。
ユーザーの売買代金不払いその他本規約違反行為によって、損害賠償義務が発生し、その請求回収のために、弊社が弁護士を用いた場合には、弁護士費用についてもユーザーの負担とします。
この利用規約の準拠法は日本法とします。また、弊社またはこの規約に関連して弊社と皆様の間で生じた紛争については東京地方裁判所を第一審専属管轄裁判所とします。

第11条 皆様の同意、法的手続き
弊社とユーザーとの連絡方法は、原則としてメールおよび電話によるものとします。
弊社は、特定のユーザーが弊社の全部または一部にアクセスすることを制限することができるものとします。右制限は弊社が自らの裁量で行うことができ、かつユーザーに対する通知およびユーザーからの承諾を要しないものとします。

TERMS OF SERVICE

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OVERVIEW

This website is operated by SurfTangents. Throughout the site, the terms “we”, “us” and “our” refer to SurfTangents. SurfTangents offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services and may give rise to a claim for damages and/or be a criminal offence.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SurfTangents, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless SurfTangents and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
In order for you to legally proceed any case, you must file the case within eight months from your transaction, or otherwise the terms will be automatically annulled.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Calle Sombra #E, San Clemente, California, US, 92673.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@tuitelinc.com.


Refund Policy

ご返品について

お客様のご都合による返品、交換は原則お断りしております。ただし、お届けした商品がご注文の内容と違う、明らかな破損がある等、SurfTangentsおよび配送業者に瑕疵があると思われる場合は、商品到着から3日以内にstore@surftangents.comまでご連絡ください。問題が認められた場合は当該商品の返品交換、または代金変換のいづれかの手続きを取っていただくことができます。

配送業者に問題があったと見られる場合は、24時間以内に配送業者へもご連絡をお願いします。必ず配達伝票を保管し、商品を未使用のままで梱包もそのままにしてください。

なお、3日間の期限を過ぎた商品、ご使用の形跡がある商品に関しては、理由を問わず返品、交換を受付けることができませんのでご了承ください。

ご返金について
【クレジットカードをご利用のお客様】
ご利用カード会社の締切日以上のご返品の場合、いったん口座から引き落とし後カード会社からのご返金となりますのでご了承ください。
お客様からの返品のご連絡が商品到着後3日を過ぎた場合、ご返金は承れませんのでご注意ください。
なお、ご返金までには事務処理上2~3週間ほどかかる場合がございますのでご了承ください。

Generic Refund Policy
We mostly accept refunds and exchanges; however, due to the nature of surfboards, items must be considered as in abnormal conditions to be claimed.

Conditions of Surfboards

We do NOT guarantee;
-the correctness of artwork replications including laminates, colors, positions, and designs.
-the accuracy of shaper's hand written signatures and board specifications.
Also, they may not be visible if any additional layer is applied on top.
-size precision less than 1.5inch for length, 1/4inch for width, and 3/8inch for thickness.
-the overall weight of the boards. You may include weight preference on order; however, the actual weight may vary.
-the reflection of the latest board representation of pictures and descriptions. Board designs are subject to minor modifications by shapers without notice.

In normal condition;
-surface roughness, pits, and trapped bubbles, may be formed during glassing process and may appear/visible in finished product.
However, sever conditions which considered may cause water seepage will be repaired or properly treated prior to the delivery.
-surfboard may be slightly asymmetrical.
-fins may leave 2-3mm gaps between base of the fins and top of the finbox. This does not impede boards' performance.
-sanding marks and glass fiber cloth may highly visible on colored and/or gloss-polished boards finished with Epoxy coating.(i.e. EPS,POLY/EPOXY HYBRID,XTR)
Also, gloss and polish finish can NOT be applied on Epoxy coating boards.
-foot marks and other wears will apparent after normal use regardless of coating hardness.

Returns
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom-made goods, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Custom Surfboards
Used surfing accessories
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 3 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@tuitelinc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tuitelinc.com. We will file your claim and provide you with further information.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sales Policy

We offer large selection of surfboards with wide variety of designs and performance characteristics which may be overwhelming especially for beginner surfers.
We encourage you to contact our customer service for detail information and custom fitting service before placing an order so we can assist you selecting right board.

SurfTangents perform rigorous inspection on each item to ensure its quality at the level of exceeding industrial standard. However, if you believe there is any defect on your item, please contact our customer service via email with providing detailed condition. In case if the condition is acknowledged as initial defect by manufacturers, we will either replace the item or provide complete repair service. To claim initial defectiveness, contact us within three days after receive of you items.

For refund, return and replacement of a surfboard, we do not refund or replace any applied accessories on the board such as deckpad, surf leash, sticker, etc.

Trade-ins are not accepted at SurfTangents.

We are not responsible for any loss or damage caused by inevitability such as natural disaster, war, political conflict, terrorism,
accident/fire/theft while items not under our possession, or government order.

The expected delivery date announced on website and at the purchase of the item is only an estimate and subject to change without notice.
Due to the complexity of manufacturing process, boards are often not completed in sequential order as they placed.
You may inquire your board's manufacturing status by contacting our customer service. Order cancellations due to any reasons regarding delivery date will be only completed with charge of cancellation fee.

We will notify you the completion of your board once we receive the product from manufacturers and upon completion of our quality inspection.
Please reply to the notification within 3 days, or otherwise the order will be automatically cancelled with charge of cancellation fee.
 

Privacy Policy

プライバシー規約

SurfTangents.comでは、お客様に最適なサービスを提供させて頂く際に、お客様個人情報を取扱うことがあります。当社は個人情報の重要性を認識するとともに、個人情報保護に関する法令及びその他の規範を遵守し、個人情報の適切な利用、管理を行うために、以下の個人情報保護方針を定め、これを実施し、かつ維持してまいります。

【個人情報保護方針】
1.個人情報の取得について
個人情報を取得する際には、提供者に対し取得する目的を明確にし、その目的達成に必要な限度において適法かつ公正な手段を用います。

2.個人情報の利用について
個人情報を利用する際には、提供者が同意を与えた範囲内で利用し、利用目的を超えて個人情報の取り扱いを行う場合には、あらかじめ本人の同意を得ます。

3.個人情報の提供について
提供者の同意を得ている場合、および法令にもとづく場合等を除き、取得した個人情報を第三者に提供することはいたしません。

4.安全対策の実施について
個人情報の適切な管理のための安全対策措置を講じ、個人情報の漏洩、紛失、改ざん等の防止及び是正に取り組みます。

5.個人情報の開示・訂正・削除
提供者からの個人情報の開示、訂正、利用停止等のご請求がある場合は、ご本人様である事を確認したうえで速やかに対応いたします。

6.法令順守
個人情報に関する法令、指針、その他規範を遵守いたします。

【個人情報の取扱いについて】
1.個人情報の利用目的は以下の通りです。利用目的を超えて利用することはありません。
(1)注文処理、商品・サービスの配送、入金管理、返品・返金処理
(2)各種お問合せ、アフターサービス対応
(3)提供者の同意を得た上での広告宣伝、キャンペーン、アンケート、メールマガジンの送信等の販売促進施策の実施
(4)ポイント、クーポンサービスの提供
(5)アカウント管理、カスタマーレビュー管理
(6)第三者に業務委託してロジスティクスその他の機能を代行させる場合
(7)業務提携企業に提供する統計データ

2.個人情報の提供は必須ではありません。ただし、ご提供いただけない場合は当社サイトをご利用いただくことができません。なお、当サイトをご利用いただく場合は、本プライバシーポリシーに同意したものといたします。

3.法令に反しない範囲内において、以下の場合に限りお客様ご本人の同意を得ずに個人情報を提供する場合があります。
(1)当サイトよって管理される関連会社間で、お客様に関する情報を前述した利用目的のために共同利用いたします。いずれの共同利用者も、本プライバシーポリシーに規定されている条件と同様の保護条件に従うものとします。
(2)当サイトは、情報の開示が、法令の遵守、利用規約とその他の合意の援用、適用、あるいは当サイト、お客様や第三者の権利、財産、安全の保護のために適切であると判断した場合に、法律の規定に従いアカウントおよびその他の個人情報を開示します。これには、詐欺被害および信用リスク対策のために行われる、企業やその他の組織との情報交換も含まれます。
(3)上記の場合以外に、お客様に関する情報が第三者に渡る可能性がある場合、当サイトは、その旨をお知らせします。その際、お客様は個人情報の提供を拒否することができます。

4.ウェブサイトからの個人情報の取得
(1)お客様の情報が送信される際のセキュリティのために、※1SSL(Secure Socket Layer)というソフトウェアを使って、入力された情報を暗号化します。 当サイトで注文を確認する際に、お客様のクレジットカード番号の下4桁のみを表示します。ご注文を処理する際にクレジットカード会社にはすべてのクレジットカード番号が送信されます。 不正なアクセスからご自分のパスワードやコンピュータを保護するため、他人と共用しているコンピュータを使い終ったときには、必ずサインアウトするようお願いいたします。
(2)当サイトでは、お客様が当サイトのサービスをご利用するたびに、一定の情報を受け取り、保管します。たとえば、お客様が当サイトにアクセスすると、当サイトでは※2cookieを使用して、ある特定の情報を受け取ります。 また、当サイトでは、当サイトからのEメールをお客様が開封したことの確認を、お客様のコンピュータの機能により受領することがあります。

5.個人情報の開示、訂正、削除、追加、利用停止、変更等について
当サイトでは、商品の購入、またはお客様のお気に入り、カスタマーレビューなどの機能の利用に必要な情報であっても、お客様はこの情報の提供を拒否することができます。
また、当サイトでは、お客様自身が所定の手続きにより、お客様の個人情報を開示、訂正、削除、追加、利用停止のご請求を頂いた場合、請求書のご本人確認をさせていただいた上で、合理的な期間及び範囲内で対応いたします。

6.本プライバシーポリシーの変更
法令等の定めがある場合を除き、本プライバシーポリシー並びに利用規約を随時変更することができるものとします。お客様においては、最新の内容変更を当サイトで頻繁にご確認くださいますようお願いいたします。 最新のプライバシーポリシーは、別途規定されていない限り、当サイトがお客様および利用者登録に関するすべての情報に適用されます。

※1 SSL
SSL(Secure Socket Layer)とは、インターネット上でデータを暗号化して送受信する方法の一つです。
お客様が個人情報を送信する前に当サイトとお客さまとの通信途中でセキュリティに関する電子的なやりとり(デジタル認証)を行ない、相互認証をしたうえでデータを伝送します。そのため、その通信情報は乱数で撹乱され、お客様になりすましてデータを盗もうとする第三者にデータを取得されるのを阻止します。

※2 Cookieについて
Cookieとは、当サイトがWebブラウザを通してお客様のコンピュータのハードディスクに送るIDのことです。当サイトのシステムは、これを利用してお客様のブラウザを認識し、次回のご利用時までショッピングカート内の商品を保管するなどの機能を提供することができます。
新しいcookieの受け付けの拒否や新しいcookieを受け付けたことの通知、またはcookie機能の無効を設定する方法については、ほとんどのブラウザの「ヘルプ」に説明があります。
ただし、当サイトの重要な機能を活用していただくために、cookieを受け付ける設定にしておくことをおすすめします。
例えば、cookieをブロックするかcookieの利用を拒絶した場合、ショッピングカートに商品を追加できない、購入手続きに進めない、または当サイトにサインインして利用したい商品やサービスが利用できない可能性があります。


PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@tuitelinc.com or mailing us at:
SurfTangents (TUITEL INC.)
2929 Fire Mountain Dr #27 Oceanside CA 92054

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
n
SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tuitelinc.com or by mail at
SurfTangents
2929 Fire Mountain Dr #27 Oceanside CA 92054