FAQ

Shipping & Delivery

Domestic and international orders generally ship within 48 hours during the week and 72 hours when placed over the weekend. 
Orders will ship as inventory allows, we will notify you via e-mail of any back-ordered or out of stock items. 
We offer a flat rate of $4.99 to ship anywhere in the US via USPS Priority mail. Package tracking is included. 
If your order is $49 or more, we offer FREE SHIPPING to the Continental US. (Excludes Surfboards)
 

Accessories
Free Standard Shipping Over $49.00
$4.99 : Standard Shipping Under $49.00

*Continental U.S. (Excludes Surfboards)


Surfboard Shipping (Continental U.S.)
$69.00 : 5’10” and Under
$89.00 : 5’11” to 6’10”

$119.00 : 6’11” to 8’10”
$159.00 : 8’11” to 9’10"

9’11” and Up
Multiple Surfboards Shipping

Email store@surftangents.com for quote


Estimate only after payment clears & order is shipped


In-Office Pickup

In-Office pickup is available upon your request.
Please make an appointment prior to visiting our office.
Our office is located in San Clemente.
Contact Us
603 Seagaze Dr. #198 Oceanside, CA 92054 USA

International Orders

We accept orders from all over the world. Depending on geographic location, additional shipping/handling charges may apply.
For more information, please contact our customer service.
International tax and duty: 
International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. 
These charges must be borne by the recipient. 
Surf Tangents has no control over these charges and cannot predict what they might be.
Due to high International shipping costs and taxes and duty fees, please contact us if you wish to cancel or change these items. 
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

Return Policy

Our policy lasts 30 days from the day shipped out from our warehouse. If 30 days have gone by since the shipping date, unfortunately we cannot offer you a refund or exchange.
25% of the price will be charged as Restocking Fee for any returning item(s).
All shipping fees occurred during returning must be covered by returner's expense.
Due to the nature of surfboards, returning item(s) must be considered as in abnormal conditions to be claimed.
Conditions of Surfboards
We do NOT guarantee;
-the correctness of artwork replications including laminates, colors, positions, and designs.
-the accuracy of shaper's hand written signatures and board specifications.
Also, they may not be visible if any additional layer is applied on top.
-size precision less than 1.5inch for length, 1/4inch for width, and 3/8inch for thickness.
-the strength of Aviso boards. Although Aviso boards provide average of seven times stronger
strength than polyester boards, it does not mean indestructible.
-the overall weight of the boards. You may include weight preference on order; however, the actual weight may vary.
-the reflection of the latest board representation of pictures and descriptions. Board designs are subject to minor modifications by shapers without notice.
In normal condition;
-surface roughness, pits, and trapped bubbles, may be formed during glassing process and may appear/visible in finished product.
However, sever conditions which considered may cause water seepage will be repaired or properly treated prior to the delivery.
-surfboard may be slightly asymmetrical.
-fins may leave 2-3mm gaps between base of the fins and top of the finbox. This does not impede boards' performance.
-Aviso White Pro Finish is more susceptible to paint exfoliation than other finish or color variants.
Both Aviso and Tangents recognize and consider this as normal wear and tear.
-blanks often contain small stains, hair cracks, and small dents.
-sanding marks and glass fiber cloth may highly visible on colored and/or gloss-polished boards finished with Epoxy coating.(i.e. EPS,POLY/EPOXY HYBRID,XTR)
Also, gloss and polish finish can NOT be applied on Epoxy coating boards.
-foot marks and other wears will apparent after normal use regardless of coating hardness. This includes Aviso boards.

Warranties

We warrant any initially defected item(s) if the claim is made within 30 days from our shipping date.
Decision on whether the item is defected or not is solely judged by SurfTangents and the item's manufacturer.